Refund and Cancellation Policy

If you purchase a paid FlawPilot plan, you may request a refund within thirty (30) days of the transaction. To start a request, email [email protected] from the address associated with your account, including your order or invoice number and the reason for the request.

This policy applies to purchases made directly from us. If you bought through a third-party marketplace or reseller, that provider’s refund terms apply and you should contact them first.

We will issue a full refund in the following situations:

• Technical issues. A fault on our side prevents you from using the paid features you bought, and we are unable to resolve it within a reasonable period.
• Service misrepresentation. The plan materially fails to match how we described it at the point of purchase.
• Duplicate or erroneous charges. You were billed more than once for the same period, or charged in error.
• Unintended renewal. A subscription renewed and you contact us promptly, before meaningful use of the new billing period.

Refunds are generally not available where:

• More than 30 days have passed since the purchase.
• You have changed your mind but the service performed as described.
• The issue stems from your own configuration, environment, or a third-party service outside our control.
• You are dissatisfied with the findings in a report. Scan results reflect what our automated checks observed; an unwelcome score is not a service fault.
• The account was suspended or terminated for a breach of our Terms and Conditions.
• A subscription period has been substantially used. Refunds for unused portions remain at our discretion.

You may cancel a recurring subscription at any time from your account settings, or by emailing [email protected]. Cancellation stops future renewals; it does not retroactively refund periods already billed.

Your plan stays active until the end of the period you have already paid for, and you keep access to paid features until then. To avoid being charged for the next period, cancel at least twenty-four (24) hours before the renewal date.

We review every request within five (5) business days of receiving it and will tell you the outcome by email. Once approved, the refund is issued to your original payment method within seven to ten (7–10) business days.

The time it takes for the money to appear on your statement depends on your bank or card issuer and is outside our control.

We may update this policy as our plans evolve. The effective date at the top of this page will change accordingly, and the policy in force at the time of your purchase is the one that applies to it.

For any question about refunds, cancellations, or billing, contact [email protected]. These terms operate alongside our Terms and Conditions and Privacy Policy. FlawPilot is operated by Logicwind Ventures Pvt. Ltd..